Frequently Asked

Questions

Do you still have a question? If so, please contact us!

How much are tickets?

Tickets are $79.99 + HST per person for a 60-minute experience (approx. 45 minutes in-game).

Where is the venue located?

2301 Royal Windsor Drive, Mississauga ON L5J 1K5

Operating Hours

Wednesday – Friday: 5pm – 11pm
Saturday – Sunday: 9am – 11pm
Head over to our Bookings Page to see what’s available.

How many people can play at once?

A maximum of 8 players. Our experience does not currently support any additional players. For larger groups, you will need to book back-to-back sessions or schedule an event with our team (events@virtualgalaxies.com)

What should I wear?

This is an active experience so please make sure you wear comfortable clothes and appropriate footwear (ie. no high heels). We also recommend not wearing mascara as it can smudge the lens and impact your experience.

Can I Wear My Glasses?

Glasses cannot be worn in this experience. We recommend that you wear contacts as glasses can scratch and damage the headset lenses.
Our headsets have adjustment tabs under each lens so that players without contact lenses can adjust the focus of the headsets to compensate for approximately +1 to -3.8 diopters.

Who can or can’t play?

It is recommended players be 12 years and over to play.
Players under the influence of alcohol or drugs will not be allowed to play and will not be eligible for a refund or credit.
You will need to be able to walk around, unassisted for an hour with full use of both hands.
People with vision in one eye are able to play.
For safety reasons anyone with the following impairment/medical conditions are not able to play:

  • Epilepsy and similar seizure disorders.
  • Deaf or severe hearing loss.
  • Broken leg or arm.
  • Wheelchair users.

Our experiences are not recommended for anyone with the following impairment/medical conditions:

  • Heart condition.
  • Heavily pregnant.

The session I’m looking for isn’t available, how can I book?

We release sessions 4-6 weeks in advance. If the date you are looking for is not available, do not panic! Follow our socials to keep updated with our release dates:

www.facebook.com/virtualgalaxies
www.instagram.com/virtualgalaxies
www.twitter.com/VGToronto

Can this experience cause motion sickness?

Every part of the system is designed to give you an immersive experience without any of the motion sickness typically associated with virtual reality systems.
Since updating the headsets in November 2016, 0.02% of players have pulled out due to motion sickness.

Will I walk into a wall or another player?

No. We have in-game safety mechanisms and a Game Master to stop that happening. It is up to you to pay attention and follow all instructions at all times to remain safe.

How big a space can I move in?

You will have 2,200 square feet of game space, but the virtual space is much larger. The space is reused with some nifty tricks to transform the game space into an almost infinite size.

Can I buy a gift voucher?

Gift vouchers are coming soon, if you would like to purchase a digital gift card send an email to info@virtualgalaxies.com with the number of tickets or monetary value you would like on it.

Is there parking available?

Yes. We have plenty of parking in front of our venue.

Do you still have a question? Feel free to contact us at info@virtualgalaxies.com